Privacy Policy

Plumbify respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or use our services.

Who We Are

Plumbify provides professional plumbing, leak detection, roofing, gas fitting, and high temperature pressure cleaning and sanitisation services across South Australia.

For privacy-related enquiries, you can contact us using the details provided below.

Plumbify
South Australia, Australia
Phone: 08 7089 9393
Email: admin@plumbify.com.au

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote, submit an enquiry, book a service, or communicate with our business.

This information may include:

• Name
• Phone number
• Email address
• Property or service address
• Details about your plumbing or property service requirements
• Information provided through enquiry or booking forms
• Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

How We Collect Information

We may collect information through:

• Website contact forms
• Service or quote request forms
• Booking enquiries
• Telephone or email communications
• Direct communications with our team
• Website cookies and analytics technologies
• Information provided when engaging our services

How We Use Your Information

We may use your personal information to:

• Respond to your enquiries
• Provide quotes and estimates
• Schedule and manage services
• Communicate with you about requested services
• Provide our plumbing and property services
• Prepare reports where required
• Process and manage customer requests
• Improve our website and services
• Maintain business and service records
• Meet legal and regulatory obligations
• Protect our website, business, customers, and systems

Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include:

• Employees and authorised personnel
• Contractors or service providers involved in completing your requested service
• Website, hosting, IT, and technical service providers
• Professional advisers where necessary
• Government agencies or regulatory authorities where required by law
• Other parties where you have provided consent or disclosure is otherwise permitted by law

Website Forms and Enquiries

When you submit information through a form on our website, the information may be used to respond to your enquiry, provide a quote, arrange a service, or contact you regarding your request.

Please avoid submitting sensitive or unnecessary personal information through website forms unless it is specifically required for the service you are requesting.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage, and improve the user experience.

Cookies may help us understand website traffic, page usage, website performance, and how visitors interact with our website.

You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Direct Marketing

Where permitted by law, we may use your contact information to communicate with you about our services, offers, or business updates.

You may request to stop receiving marketing communications from us at any time by contacting us or using an available unsubscribe option.

How We Protect Your Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include appropriate website security, access controls, technical safeguards, secure hosting, and limiting access to personal information to people who reasonably need it.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and meeting legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

Accessing Your Personal Information

You may contact us to request access to personal information we hold about you.

Where appropriate, we may ask you to verify your identity before providing access to your information.

If you believe information we hold about you is inaccurate, incomplete, or out of date, you may ask us to correct it.

Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below.

We will review your complaint and take reasonable steps to investigate and respond to your concerns.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Overseas Disclosure

Some third-party technology, hosting, analytics, communication, or service providers used by our business may store or process information outside Australia.

Where personal information is disclosed to an overseas provider, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.

Children’s Privacy

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children where such collection is not reasonably necessary for providing our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us.

Plumbify
South Australia, Australia
Phone: 08 7089 9393
Email: admin@plumbify.com.au